Wow – just did a news search on Google. Take a look at this story:
http://www.nbc4.tv/investigations/10374941/detail.html
Looks like lots of unsatisfied (more like miserable) customers of Home Depot, complaining about hte problems they had with using the company for their kitchen remodel.
Here’s the video supporting the story
http://video.nbc4.tv/player.html?dlid=46506
Now certainly, Home Depot does a good job sometimes, and sometimes it doesn’t. And of course the news story wants to create drama to make the story more appealing.
But here’s what you have to understand.
The real reason these people had problems was…
They didn’t do their homework!!!
Regardless of who you use… Home Depot… Lowes… Jim’s High End Custom Cabinets…. Bob’s Real Fast Remodeling Company… it doesn’t matter.
If you just sign your name on the line without doing your homework – you should EXPECT to have problems.
Always remember – it doesn’t matter what is said. In the end, what’s on the agreement is the binding contract.
Did your contractor tell you he should have the work completed within two weeks? Get it in writing. What are the terms if the work is not completed in this timeframe? What exceptions will you accept that could cause the work to go over?
Many times, it’s a simple communication problem that cuases kitchen remodeling and kitchen cabinet installation to go wrong. Rather than misinterpreting things… get it all in writing and signed by both you and the contracting company.
